Quick Answer
Give Road Heroes dispatch your exact pickup location, vehicle year/make/model, whether it rolls and steers, key availability, pickup access, and destination. On a highway, include your direction of travel and the nearest exit or cross street. These details determine whether the job fits the available equipment and help dispatch confirm the estimate and current ETA.
Key Takeaways
- A map pin, direction of travel, and parking entrance are more useful than a town or landmark alone.
- Locked wheels, missing keys, collision damage, drivetrain, cargo, and clearance can change the equipment required.
- Confirm the destination, current ETA, estimate, and applicable charges before agreeing to dispatch.
What To Do
- 1
Describe the exact pickup
Give a street address or map pin. On Route 9, Route 18, Route 34, Route 35, or Route 36, include the direction and nearest visible sign. At a station, shopping center, or venue, identify the actual lot entrance.
- 2
Identify the vehicle
Share the year, make, model, and drivetrain if known. For a van, pickup, or equipment load, describe dimensions and cargo. For a motorcycle, describe its size and condition.
- 3
Explain what still works
Tell dispatch whether the vehicle starts, rolls, steers, shifts into neutral, and has keys. Mention flat tires, missing wheels, leaking fluids, collision damage, or a vehicle stuck on soft ground.
- 4
Describe the loading space
Mention driveway slopes, gates, narrow approaches, garage clearance, or restricted property access. Send photos when they can help dispatch review the pickup. Equipment cannot be selected from the vehicle model alone.
- 5
Choose the destination
Provide the shop, dealer, or other drop-off address and confirm that it can receive the vehicle. If the business is closed, arrange a drop-off point and key handoff before the tow.
- 6
Confirm the dispatch details
Ask for the current ETA and estimate, including how mileage, tolls, winching, special access, or other job details affect pricing. Let dispatch know if police or roadway assistance are already arranging service.
Tell Dispatch
Pickup address or map pin and direction
Vehicle year, make, model, drivetrain, and cargo
Keys, rolling wheels, steering, and damage
Loading access and destination address